Shipping policy

Last updated: 26 September 2026

Thanks for shopping with FlashChargr. This policy explains how and when your order will be delivered.

Where we ship

We ship to Australia and to the other countries available at checkout. If your country isn't listed at checkout, we're unable to deliver there at the moment.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay. There are no hidden fees added after your purchase.

Delivery times

Please allow 7–21 business days for your order to be processed, shipped and delivered. Business days are Monday to Friday, excluding public holidays.

This is our best estimate based on typical delivery times. Delivery can occasionally take longer because of events outside our control, such as extreme weather, peak holiday periods, customs checks or carrier delays. If there's a significant delay with your order, we'll let you know by email.

Our products are shipped from our suppliers' warehouses, including overseas. If you order more than one item, they may arrive in separate packages at different times.

Order tracking

Once your order has shipped, we'll email you a tracking number so you can follow its progress. Tracking may take a few days to update after dispatch, especially for international shipments.

Checking your address

Please make sure your shipping address is correct and complete before placing your order. If you spot a mistake, email us at flashchargr@gmail.com as soon as possible, ideally within 24 hours. We'll do our best to update it before your order ships, but once it has been dispatched we may be unable to change it.

If an order is returned to us because the address provided was incorrect or incomplete, we'll contact you to arrange reshipping. Additional shipping costs may apply.

Late, lost or damaged orders

If your order hasn't arrived within 21 business days of purchase, please email us at flashchargr@gmail.com with your order number and we'll investigate with the carrier. If your order is confirmed lost in transit, we'll send a replacement or give you a full refund, whichever you prefer.

If your order arrives damaged, please email us with your order number and a photo, and we'll resolve it under our Return and Refund Policy.

These rights apply in addition to your rights under the Australian Consumer Law, which this policy does not limit.

Customs, duties and taxes (international orders)

Orders delivered outside Australia may be subject to import duties, taxes or customs fees set by the destination country. These charges are not included in the price or shipping cost and are the responsibility of the customer. Delays caused by customs are outside our control.

Contact us

For any questions about shipping or your order, email us at flashchargr@gmail.com.