Refund policy
Last updated: 26 September 2026
At FlashChargr, we want you to be happy with your purchase. This policy explains your rights under Australian Consumer Law and how returns and refunds work at our store.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits these rights. They apply in addition to any change-of-mind returns we choose to offer.
Faulty, damaged or incorrect items
If your item arrives damaged, is faulty, doesn't match its description, or isn't what you ordered, please email us at flashchargr@gmail.com with your order number, a short description of the problem, and a photo or video if possible.
For a major problem, you can choose a refund or a replacement. For a minor problem, we may choose to repair or replace the item, or provide a refund. If we can't fix a minor problem within a reasonable time, you can choose a refund or replacement.
If we ask you to return a faulty item, we will cover the reasonable cost of return shipping. In many cases we won't need the item back and will resolve your claim from your photos. Faulty items do not need to be in their original packaging.
There is no fixed time limit for faulty items. How long the consumer guarantees last depends on what is reasonable for a product of this type and price.
Change-of-mind returns
If you change your mind, you can return your item within 30 days of delivery for a refund, provided that:
- it is unused and in the same condition you received it
- it is in its original packaging
- you include your order number
To start a change-of-mind return, email us at flashchargr@gmail.com and we'll send you the return instructions and address. Please don't send items back without contacting us first, as we can't process returns we weren't expecting.
For change-of-mind returns, return shipping is at your cost, and original shipping charges are not refunded. We recommend a tracked postage service, as we can't be responsible for returns that are lost in transit.
Refunds
Once we receive and check your return, or approve a claim for a faulty item, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to process it.
Exchanges
If you'd like a different item or quantity, the fastest way is to return the original item and place a new order.
Lost or late orders
If your order hasn't arrived within the delivery timeframe in our Shipping Policy, email us with your order number and we'll track it down. If it's confirmed lost in transit, we'll send a replacement or give you a full refund.
Bundles and discounted items
Items bought in a multi-pack or at a discount can be returned under this policy. For a partial return of a bundle, the refund is based on the discounted price you paid per item.
Contact us
For any questions about returns or refunds, email us at flashchargr@gmail.com.